Frequently asked Questions
I have a Gift Card
Can I book a Session with a Gift Card?
Yes! To book with a Gift Card simply go to 'Book Online' and choose the Session you would like. You do not need to pay the Session Fee. You will only be required to pay a holding deposit to secure your Booking and this deposit will be refunded to you on the day of your Session.
Can I 'Re-Gift' a Gift Card I have Won?
Yes! Your Gift Card is transferable if you would like to Re-Gift it. All you need to do is reply to the most recent SMS you have recieved from us with the name, number and email address of the person you would like to Gift it to and we will send it to them on your behalf as a Gift from you. (Your Gift Card can not be re-gifted to the person you voted for)
I have two Gift Cards, can I combine them?
No. Only 1 x $800 Gift Card can be used per session. You're welcome to re-gift the second gift to a friend or family member who could make the most of it.
Do I have to pay $350 for 1 photo?
Is there only a Sydney Studio?
Yes. We are a Sydney based Family business run by a Mother & Daughter team. We do not have any other Studios in or around Australia.
Are there any add-on costs when using a Gift Card?
There are no additional costs related to the Gift Card.
What Session Style can I book with a Dynasty Edition Gift Card?
Cancellation & Reschedule
What happens to my deposit if I cancel?
All cancellations require 7 days notice in order to return your holding deposit. Cancellations made without 7 days notice will have their deposit retained as a cancellation fee. Cancellations that are made with more than 7 days notice will have their holding deposit returned. Because we understand that life can be unpredictable at times, please contact us by phone or email to discuss any unforseen events that may affect your attendance and we will always endeavour to find a solution for you. P | 02 9361 3385 E | email@example.com
What if I need to reschedule?
You are welcome to reschedule your Session Booking up to 7 days prior to your Session date without losing your holding deposit. We will simply find you another date and time and you will not be required to pay another deposit. With 7 days notice we are able to use your existing deposit to make your new rescheduled Session Booking.
What is your Cancellation Policy?
Once your $75 booking deposit is received your Booking will be SECURED and you will receive important information about your photography Experience. For cancellations AFTER securing, please contact concierge 7 Days prior to your appointment date to avoid losing deposit amount.
Do I have to pay a Deposit if I have won a Gift Card?
Yes. Because we are a busy Studio, we require a holding deposit in order to secure your session time with our Photographer and to avoid putting your Booking on a waiting list.
How do I pay my Deposit?
Your $75 holding deposit can be paid via PayPal or Direct Transfer.
Do you sell Digital Images?
Do you offer Payment Plans?
Can I book a Dynasty Edition Family Session for a group of friends?
No, our Studio shoots many different styles, unfortunately 'Friends' Shoots is not a service we offer.
Can I book for a Solo Portfolio Session?
Yes. We offer an exceptional Solo Portfolio session shot by one of the studio founders; Minna. Editorial Portfolio style shoots are Minna's passion as she is slowly becoming one of Sydneys preferred Portfolio Photographers.